Privacy policy

Last Updated: July 3, 2026

Welcome to Prem Chai. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or placing an order.

Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full Name

  • Mobile Number

  • Delivery Address

  • Email Address (if provided)

  • Order Details

  • Payment Information (processed securely by third-party payment providers)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Contact you regarding your order

  • Provide customer support

  • Improve our products and services

  • Send order confirmations and updates

  • Comply with legal obligations

Payment Security

We do not store your debit card, credit card, UPI PIN, or other sensitive payment information. All online payments are processed securely through trusted third-party payment gateways.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

Information Sharing

We do not sell, rent, or trade your personal information. Your information may be shared only with trusted service providers, such as payment gateways and delivery partners, when necessary to process and deliver your order.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights

You may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information, where permitted by applicable law.

Changes to This Policy

Prem Chai reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Prem Chai
Near Itwara Bajar, Kandeli, Narsinghpur – 487001
Mobile: +91 9131510335