Terms of service

Last Updated: July 3, 2026

Welcome to Prem Chai. By accessing our website or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

2. Orders

  • All orders are subject to acceptance and availability.

  • Prem Chai reserves the right to refuse or cancel any order at its sole discretion.

  • Customers are responsible for providing accurate contact and delivery information.

3. Pricing

  • All prices are displayed in Indian Rupees (₹).

  • Prices and menu items may change at any time without prior notice.

  • Applicable taxes and delivery charges, if any, will be shown during checkout.

4. Payments

We accept secure online payments through authorized payment service providers. Orders will be processed only after successful payment confirmation.

5. Delivery

  • Delivery times provided on the website are estimates only.

  • Delays may occur due to weather, traffic, high order volume, or other unforeseen circumstances.

  • Prem Chai is not liable for delays caused by factors beyond our reasonable control.

6. Cancellation, Returns & Refunds

  • Orders may only be cancelled before food preparation begins.

  • Due to the perishable nature of our food and beverages, returns are not accepted.

  • All confirmed orders are non-refundable. Please refer to our Return & Refund Policy for complete details.

7. Product Availability

Certain menu items may become unavailable without prior notice. If an item is unavailable after your order is placed, we will contact you regarding the order.

8. Intellectual Property

All content on this website, including logos, images, text, graphics, menus, and designs, is the property of Prem Chai and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

Prem Chai shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services, except where required by applicable law.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page and become effective immediately upon publication.

11. Contact Us

For any questions regarding these Terms of Service, please contact us:

Prem Chai
Near Itwara Bajar, Kandeli, Narsinghpur – 487001
Mobile: +91 9131510335