Shipping policy

Last Updated: July 3, 2026

Thank you for choosing Prem Chai. This Shipping Policy explains how we prepare and deliver your orders.

Order Processing

  • All food and beverages are freshly prepared after your order is confirmed.

  • Orders are typically prepared within 10–20 minutes, depending on the items ordered and order volume.

Delivery Time

  • Estimated delivery time is 25–30 minutes from the time your order is confirmed.

  • Delivery times are estimates and may vary due to traffic, weather conditions, festivals, or high order volume.

Delivery Area

We currently deliver to selected locations within our service area. If your location is outside our delivery zone, we may not be able to accept your order.

Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before you complete your payment.

Order Tracking

Once your order is confirmed, you may receive updates regarding its preparation and delivery status through the website or the contact details provided during checkout.

Failed Delivery

Your order may not be delivered if:

  • An incorrect or incomplete delivery address is provided.

  • The contact number is incorrect or unreachable.

  • The customer is unavailable to receive the order.

In such cases, the order will be considered fulfilled, and no refund or replacement will be provided.

Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Heavy traffic

  • Adverse weather conditions

  • Public holidays or festivals

  • High demand during peak hours

We appreciate your patience in such situations.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Prem Chai
Near Itwara Bajar, Kandeli, Narsinghpur – 487001
Mobile: +91 9131510335